Online Reputation Management Job

ORM Job at The Social Booth Delhi Airport India

Profile : Online Reputation Management
Job Location : Delhi Airport (social media command center)
Hiring Company : The Social Booth
Experience : 0 to 3 yrs.
Shift Timing : 24*7. (12 hrs shift 10 to 10) 4 days working 3 days off.
Package : Based on Interview and last drawn.
Qualification : Any good command over English.

Job Description

  • Handling Social Media Channels Queries via ORM tool
  • Distinguishing relevant mentions (Complaints/Queries/Feedbacks) and responding to the customers accordingly across social media channels
  • Reporting/Escalating mentions which need client intervention
  • Handling various campaigns for the client, which include making responses to the relevant comments on the campaign posts
  • Highlighting important mentions to the client, which need urgent attention, which includes mentions from important stake holders
  • Follow up on the escalated tickets for timely delivery of the responses to the same.
  • Making weekly-activity file by exporting the data from ORM tool and sharing the same
  • Should be comfortable in working on day and night shifts
  • Needs to have an understanding of what ORM is and ORM tools

Contact Details

Name : Suhani Sharma
Contact : 9599102330
Website : www.thesocialbooth.in
Location : Delhi Airport

ORM Job at The Social Booth Delhi Airport

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